Efffective Date / Last Updated: 10.06.2025
Introduction
Hotel Wiedenhofer (hereinafter “Hotel”, “we”, “us”, or “our”) is committed to protecting the privacy of our guests and website visitors. This Privacy Policy outlines how we handle and protect your personal data when you visit our website, including any data you may provide through our contact or booking forms. Your privacy is important to us, and we only collect information that is necessary for the functioning of our services.
Information We Collect
We aim to collect as little personal data as possible. The information we collect can be categorized as follows:
- Personal Information: When you book a room or service, we collect personal information such as your name, email address, phone number, and payment details.
- Technical Information: We collect information about your device and how you interact with our website, including your IP address, browser type, and operating system.
- Cookies: We use cookies to enhance your experience on our website. Please see our Cookie Consent page for more details.
How We Use Your Information
We use the information we collect for the following purposes:
- To Process Bookings: Your personal data is used to create, manage, and confirm your accommodation bookings.
- To Communicate with You: We use your contact details to send you information directly related to your inquiries or bookings, such as confirmations and responses to your questions. We will not send you marketing materials unless you have explicitly consented to receive them.
- To Comply with Legal Obligations: We may be required to process your data to comply with legal and regulatory obligations.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information with any third parties for marketing purposes. Your data will only be shared in the following limited circumstances:
- We may disclose your information if required to do so by law or in response to a valid request from a law enforcement or public authority.
Data Retention
We will only retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Booking information will be retained for the period required by local laws concerning hotel guest registration and financial records.
Security of Your Information
We are committed to ensuring that your information is secure. While no online service is 100% secure, we take all reasonable steps to protect your personal data from unauthorized access, use, or disclosure. Our website is protected with appropriate technical and organizational measures.
Your Rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@hotelwiedenhofer if you wish to make a request.
Changes to This Privacy Policy
We may update this privacy policy from time to time. The latest version will always be available on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please do not hesitate to contact us:
Hotel Wiedenhofer
Strada del sole 19, 39030 Terento, Italia
Email: info@hotelwiedenhofer
Tel: +39 0472 596 285